FAQs

COVID-19 Protocols


At Railway Gazette, our employees, customers and partners are our highest priorities. We are continuing to monitor the COVID-19 situation and will put in place precautionary measures to keep our customers, colleagues and employees safe in line with Public Health England , UK Government and WHO’s guidelines at that appropriate time. It is our intention to hold SmartRail Europe and we will continue to monitor the evolving situation and provide updates as we have them. If the unfortunate happens and restrictions force us to postpone the event, then we will re-issue your ticket for the next edition of SmartRail Europe or give you a full refund. We appreciate your flexibility and support during this time, and our thoughts remain with everyone affected by the COVID-19 situation.


How can I register and book my Pass?

You can register and book here.

Where is SmartMetro taking place?

SmartMetro is taking place at the Hotel Atlantic, Hamburg

(A): An der Alster 72-79 20099 Hamburg, Germany

(T):+ 49 40 28880

How can I collect my Pass?

You can collect your Pass from the registration desk.

Can I apply for a Press Pass?

You can apply for a Press Pass by emailing andrew.walker@railwaygazette.com

Am I eligible for a free Pass?

Free Passes are exclusively for direct employees of Rail & Metro Operators as well as Government employees.

When can I start setting up my Exhibition space?

To confirm your set up time, please email amy.blaker@dvvmediainternational.com or events@railwaygazette.com

What is the cancellation policy for COVID-19?

At Railway Gazette, our employees, customers and partners are our highest priorities. We are continuing to monitor the COVID-19 situation and will put in place precautionary measures to keep our customers, colleagues and employees safe in line with Public Health England, UK Government and WHO’s guidelines at that appropriate time. It is our intention to hold SmartMetro and we will continue to monitor the evolving situation and provide updates as we have them.

If the unfortunate happens and restrictions force us to postpone the event, then we will re-issue your ticket for the next edition of SmartMetro or give you a full refundWe appreciate your flexibility and support during this time, and our thoughts remain with everyone affected by the COVID-19 situation.

What time does the Conference start?

Monday 14 November
Workshop day: 3.30pm - 5.30pm

Tuesday 15 November
Conference Day 1: 9am - 6.20pm

Wednesday 20 October:
Conference Day 2: 9am - 4pm

How can I book my accommodation?

Single room: €225 inc breakfast

Double room: €255 inc breakfast

You can book your accommodation here

Can I attend the Cocktail reception?

We are hosting two Cocktail receptions on Monday 18 October & Tuesday 19 October. Please check your Pass to see which reception you can attend.

When will the Speaker's VIP dinner take place?

The Speaker's VIP dinner will take place Monday 18 October. This is an invitation only event.

How can I watch the presentations after the Conference?

Presentations will be available one week after SmartMetro takes place. All attendees will receive a link to download the presentations via email.

Is there free WiFi?

Yes there if free WiFi available during the conference.